Ottawa & surrounding areas
Flat Tire Repair
Flat tire at the roadside — a simple puncture repaired where it can be, or your spare installed safely off the traffic side with the wheel torqued properly.
Changing a tire in a parking lot is a nuisance. Changing one on the shoulder of a highway is genuinely dangerous. If you are anywhere near live traffic, do not do it yourself.
A simple puncture in the tread can often be repaired where the vehicle sits. A cut or bulging sidewall, a blowout, or a tire that has been driven on flat cannot, so the driver installs your spare instead, checks that it holds pressure, and torques the wheel properly. A wheel finger-tight or over-torqued with an impact gun is a wheel that comes loose or a stud that snaps later.
If the tire cannot be repaired and your spare is missing, flat, or the wheel is seized to the hub, the vehicle needs a tow instead. Compact spares are also speed- and distance-limited — the driver will tell you what yours allows.
Some newer vehicles ship with no spare at all, only a sealant kit. If that is your vehicle and the sidewall is damaged, sealant will not fix it and a tow is the only option.
What this covers
- Roadside repair of simple tread punctures, where possible
- Installation of your spare tire
- Wheel torqued to specification
- Pressure check on the installed spare
- Conversion to a tow if the tire cannot be fixed or swapped
What happens when you call
- 1
Get somewhere safer
If the vehicle can move at low speed, get fully off the roadway first. Otherwise stay out of the vehicle and well away from traffic.
- 2
Confirm you have a spare
Check that the spare exists and holds air. Many newer vehicles carry only a sealant kit.
- 3
Repair or change
The driver repairs a simple puncture, or installs the spare and torques the wheel to specification.
- 4
Know your limits
Compact spares are speed- and distance-limited. Get the proper tire repaired or replaced promptly.
Questions about flat tire repair
- How far can I drive on a compact spare?
- Typically no more than 80 km/h and a limited distance — check the sticker on the spare itself. It is designed to get you to a tire shop, not to commute on.
- What if I do not have a spare?
- If the puncture can be repaired at the roadside, you may not need one. If it cannot, the vehicle needs to be towed to a tire shop — tell us in advance so the right truck is sent.
- Can you repair the flat on the spot?
- Often, if it is a simple puncture in the tread — tell the dispatcher what happened to the tire when you call. A damaged sidewall, a blowout, or a tire driven on flat cannot be safely repaired, so the driver installs your spare instead.
Related services
Roadside Assistance
Battery boosts, lockouts, flat-tire changes, and fuel delivery — the problems that get you moving again without a tow.
Learn moreEmergency Towing
Light-duty towing for cars, SUVs, and pickups that can no longer be driven — breakdowns, no-starts, seized brakes, and vehicles stopped in traffic.
Learn more