Fast, Reliable Towing When You Need It Most

Put your hazard lights on immediately. If the vehicle still moves, get it completely off the roadway — a parking lot or side street is far better than a shoulder. If you are on a highway, get as far right as you can, exit on the side away from traffic, and move well behind the vehicle and off the road surface. Then call +1 (613) 890-9008 with your location, the vehicle, and what happened.

If you are on a narrow highway shoulder, outside and well behind the vehicle is generally safer — stopped vehicles on shoulders are struck often. Move off the road surface entirely, behind a guardrail or up an embankment if you can. In a parking lot or on a quiet residential street, staying in the vehicle with the doors locked is fine. In extreme cold with nowhere safe to stand, staying belted in with hazards on may be the lesser risk. Tell the dispatcher what you decided so the driver knows where to look for you.

Use the Share My Location button on our request form. Your phone sends precise GPS coordinates and we get an exact map pin instead of a description. This matters most on highways and rural roads, where landmarks repeat and drivers routinely misjudge distances.

Towing is priced on a hook-up charge plus distance, with additional charges when a job needs winching, extra time on scene, or specialized loading. Because those factors vary by job, we give you the figures for your specific situation when you call. Ask for the total before you agree to the tow — you should never be surprised by the final number.

Yes. The charges that apply are explained before the vehicle is loaded, and they appear itemized on your digital tow ticket, which you sign. If a job turns out to need work that was not part of the original estimate — an unexpected winch-out, for example — the driver tells you before doing it.

It depends on where you are, what the traffic and weather are doing, and how many calls are ahead of you. The dispatcher will give you a realistic estimate when you call. We do not promise guaranteed arrival times, because in a cold snap, a snowfall, or freezing rain, every honest operator in Ottawa is running behind and a number that sounds good is not worth anything.

It is the record of your job. It lists the vehicle, the pickup and drop-off locations, the driver, the times, the itemized charges, and photos of the vehicle's condition when we took custody of it. You sign it on the driver's device and receive a private link to your own copy. It is the document to keep for your insurer.

Generally yes. Towing an all-wheel-drive or four-wheel-drive vehicle with wheels turning on the road can damage the transfer case or differential. The vehicle needs all four wheels off the ground — a flat deck, or dollies. Tell us the drivetrain when you call so the right truck is sent.

Call +1 (613) 890-9008 with your plate number. We will confirm whether we have your vehicle, tell you where it is, and explain exactly what identification, proof of ownership, and payment are needed to release it. If we do not have it, another operator or the police may — we will tell you that too rather than leave you guessing.

Ottawa is our primary service area, including downtown, the suburbs, and the rural wards. For anywhere outside the city, call +1 (613) 890-9008 and confirm — coverage beyond Ottawa depends on the location and the job.